Returns & Refunds Policy

At MariaRoshArt Home, every piece begins as an original artwork in our London studio and is made to order with care in London by our production partners.

We want your experience to feel smooth, reassuring and beautifully simple. This policy explains how cancellations, returns and refunds work.

Order Changes & Cancellations

Our cushions are made to order, and production begins very quickly once your purchase is confirmed.

  • You may cancel or amend your order within 30 minutes of placing it. If production has not started, we will refund you in full.
  • After 30 minutes, your cushion will already be in production and cancellations are no longer possible.

We encourage customers to double‑check colours, sizes and quantities before completing checkout.

Returning Your Cushion

If your cushion isn’t quite right for your space, you are welcome to return it — provided it is in perfect, resale‑ready condition.

To start a return

Please contact us at info@mariarosharthome.com. We’ll guide you through the simple return process and provide the correct instructions for sending your cushion back.

Return window

You may return your cushion within 14 days of delivery.

Eligibility

To be accepted for a refund, the cushion must be:

  • unused,
  • in its original condition, and
  • returned in its original packaging.

Return postage is the customer’s responsibility unless the cushion is faulty.

Once your cushion has been received and inspected, your refund will be issued to your original payment method.

Faulty or Damaged Cushions

If your cushion arrives with a fault or has been damaged in transit, we will resolve this promptly.

Please contact us within 14 days of delivery and include:

  • a brief description of the issue, and
  • clear photos of the fault or damage.

We will then provide instructions for returning the cushion directly to our production partner. You may choose a replacement or a refund once the issue is confirmed.

Transit Damage

If your parcel arrives visibly damaged, please photograph the packaging and cushion straight away and contact us within 48 hours. We will arrange a replacement or refund once the damage has been assessed.

Lost Parcels

If your order does not arrive, please allow 3 working days beyond the estimated delivery date and then get in touch. If the courier confirms the parcel is lost, you may choose a free replacement or a full refund.

Refund Timescales

Refunds are issued to your original payment method. Depending on your bank, refunds typically appear within 5–10 business days.

Colour & Size Notes

Small variations in colour or size may occur due to the nature of textile printing and handmade production. These subtle differences are part of the charm of made‑to‑order pieces and are not considered faults.

Contact

If you have any questions about returns, refunds or the condition of your order, please email: info@mariarosharthome.com

We’re always here to help and want every MariaRoshArt Home piece to feel perfect in your space.