Returns & Refunds Policy
At MariaRoshArt Home, every piece begins as an original artwork in our London studio and is made to order with care by our UK-based production partners. We want your experience to feel smooth, reassuring and beautifully simple. This policy explains how cancellations, returns and refunds work.
Order Changes & Cancellations
Our art prints and cushions are made to order, and production begins very quickly once your purchase is confirmed.
You may cancel or amend your order within 30 minutes of placing it. If production has not started, we will refund you in full.
After 30 minutes, your item will already be in production and cancellations are no longer possible.
We encourage customers to double‑check colours, sizes and quantities before completing checkout.
Our Production Partners
Our cushions are produced by our UK based textile partners, and our fine art prints are created with care by our print partners, DStudio.
Returns Policy
Because all MariaRoshArt Home pieces are made to order we do not accept returns for change of mind, colour preference or size preference.
We will, however, always put things right if your item arrives faulty, damaged, or not as described.
Faulty or Damaged Items
If your cushion or art print arrives with a fault or has been damaged in transit, we will resolve this promptly.
Please contact us within 14 days of delivery and include:
- a brief description of the issue
- clear photos of the fault or damage
We will then provide instructions for returning the item directly to our production partner. You may choose a replacement or a refund once the issue is confirmed.
Transit Damage
If your parcel arrives visibly damaged, please photograph the packaging and item straight away and contact us within 48 hours.
We will arrange a replacement or refund once the damage has been assessed.
Lost Parcels
If your order does not arrive, please allow 3 working days beyond the estimated delivery date and then get in touch. If the courier confirms the parcel is lost, you may choose a free replacement or a full refund.
Refund Timescales
Refunds are issued to your original payment method. Depending on your bank, refunds typically appear within 5–10 business days.
Colour & Size Notes
Small variations in colour or size may occur due to the nature of textile printing and handmade production. These subtle differences are part of the charm of made‑to‑order pieces and are not considered faults.
For fine art prints, slight tonal differences may occur due to the characteristics of giclée printing and individual screen settings.
Contact
If you have any questions about returns, refunds or the condition of your order, please email info@mariarosharthome.com.
We’re always here to help and want every MariaRoshArt Home piece to feel perfect in your space.